Got Questions About Your Upgrade?

We’ve got answers

They say there’s no such thing as a stupid question. While it would be hip and edgy to argue with that statement, we can’t. And we can’t because it’s true.

With that in mind, here are some of the most pressing questions we have been receiving about the upgrade:

Q: What will I see when I log in to my new account?

A: The short answer is “a lot.” For starters the first thing you see when you log in to the new Sponsored Search is the “dashboard”

This will give you a summary of your account activity including:

Alerts
Receive important notifications related to your campaigns, editorial issues, billing and payments.

Performance and Account Summary
This allows you to view graphs and key metrics for a snapshot of your account performance.

Top and Watched Campaigns
Easily access and review your top campaigns, ad groups and keywords using the “watched” list on your dashboard.

Create Campaigns
Create new campaigns right from the first page of your account.

The shortest way to get a sneak preview to all that you’ll see is to check out our Flash tutorial, Navigating Your New Account.  You can also get an overview of the new Sponsored Search at the help center.

Q: What can I expect from the new Sponsored Search?

A: Again, the short answer is “a lot.” To get you familiarized with your account upgrade, all the changes to your account structure, how your account listings will be transferred into the new system, and finding your account information after the upgrade, we’ve created an Account Upgrade tutorial, also in Flash.

Q: Is there a resource where I get all of this information at a glance, without having to view a multimedia presentation?

A: Sure.  Please visit the Upgrade Center for all of the key info you need for the upgrade can be found here; access to help, tutorials, blog updates and more.  At an easy to remember URL—newsponsoredsearch.yahoo.com

Q: Once I upgrade, can I still log into my old account?

A: Yes, you will still be able to access your “old” Sponsored Search account here, where you can access reports containing account data accumulated prior to your upgrade date, as well as download your listings (as they stood when you upgraded) to a spreadsheet or text file.

Q: When will my account be upgraded?

A: The upgrading of advertisers to the new Sponsored Search began in October. Advertisers are being upgraded in waves over the rest of 2006 and the first part of 2007. You will receive your individual upgrade date via email at least one week in advance.  Want it now?  Request an early upgrade. 

Q: Will it cost me anything to upgrade my account?

A: Nope! There is absolutely no cost associated with the upgrade of your account.

Q: I have multiple accounts. Can I upgrade all my accounts at the same time?

A: No, at this time we are not able to guarantee the grouping of multiple accounts from the same advertiser in a single upgrade time. However, to help accommodate your needs, you have the option of requesting an early upgrade of your account.  If you have multiple account that you would like upgrade together please make this request via email to Reservation-desk(at)yahoo-inc.com with the account numbers. If you are invited to upgrade before the end of the year, you have the option to defer it until after the holiday season to avoid any disruptions to your business and advertising during this important time.

Q: Once I upgrade, can I access historical data from my old account?

A: Yes, you will be able to access your historical information for at least six months from the date of your upgrade from your “old” Sponsored Search account. Check your old account here.

Q: What do I need to do the first time I log in to my newly upgrade account? 

A: The quick start guide is a must read for the first time you log in to your upgraded account—be sure to print out a copy for reference. And to help ease the transition and make sure that you know where to find all of the “stuff” in the new system

In addition, we offer many more FAQs and lots of other helpful facts in our Upgrade Center.

Have any more questions? Feel free to post them in the comments!

—The Team