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July 1st, 2009
Summer Love—for Your AdsThe warm weather’s here, but don’t relax your marketing efforts
Without a doubt, summer strikes a chord in everyone. And while that means fun will be had, it also means that consumers will likely be hitting the Web, searching for deals and bargains that will help them soak up the savings as they soak up the sun. When they do, you’ll want your ad campaigns to be toned up and attractive, so follow these tips and you too can have an unforgettable summer. Price-consciousness never takes a holiday Staying cool Sex sells—when appropriate And at any time of year…
Though summer’s the time to keep cool, applying these best practices can help heat up your summer sales. And that might make your summer every bit as magical as those days of long ago. And now, if you’ll excuse me, I’m ready for a dip in the pool. Cannonball! — Noah Belson, Content Quality Analyst Photo courtesy of Flickr user YatesLaberge.com. June 30th, 2009
Counting ClicksYahoo! click processes comply with new IAB click measurement guidelines If it talks like a click, walks like a click and looks like a click—it must be a click. Or is it? For many online advertisers, the business of measuring clicks can be frustrating. And since Sponsored Search bills advertisers for any valid clicks they receive, this “counting business” is just as important to us as it is to you. To improve this experience for advertisers, and to help foster trust within the online advertising space, Yahoo!—along with a slew of other companies—has been working with the Internet Advertising Bureau (IAB) to develop and publish a set of click measurement guidelines. These were released last month, and today Yahoo! is announcing that it has received certification that its click measurement processes and policies comply with these guidelines. How does this affect me? The IAB guidelines can be summarized in two points:
If you’re already familiar with Yahoo!’s traffic quality processes, then you know that we’ve had a sophisticated click counting system in place for years. But now you don’t have to take our word for it. —Malin Kennedy, Senior Manager, Advertiser Experience June 26th, 2009
Social ChemistryMarketing strategies from the Social Networking Conference Good social media marketing always blurs the lines a bit between the personal and the professional. But the lines seemed extra blurry at the Social Networking Conference we attended in Los Angeles which, it turns out, is also the iDate 2009 Internet Dating Conference. Never mind the discomfort of submitting an expense report receipt that says “Internet Dating” on it. When my wife found out the iDate conference was there, she said, very drily, “Oh? And were you planning on stopping by to pick up some tips?” No, not dating tips. But the Social Networking Conference part of the event had some pretty useful marketing tips for businesses trying to augment their traditional advertising techniques through video, forums, and social networking sites like Facebook and Twitter. Intel social media strategist Michael Brito, a former Yahoo, said that for any company to successfully build a social network, they have to be believable and trustworthy. That means being transparent in your communications, admitting mistakes when you make them, and listening to and acting upon customer feedback. And you have to give communities some time to grow. “Don’t make monetization your only priority,” he said. “It’ll happen naturally if done right.” Clara Shih, author of The Facebook Era, talked about using Facebook and Twitter in business. Clara had, until recently, worked for salesforce.com, the customer relationship-management (CRM) company. In her mind, “Facebook is CRM for individuals. It gives us one place to manage our relationships with all of our contacts.” Social networking should make marketers look more closely at a customer’s lifetime value, she said—while a customer may not have that much individual spending power, he may have an extensive network whose buying decisions he can influence. Social media is about storytelling, said Angela LoSasso, U.S. social media and social networking manager at Hewlett-Packard, and “storytelling is an integral part of your daily life.” So she tries to get customers and employees telling stories about her company’s products. HP tries to make its 300,000 employees brand ambassadors by presences on blogs, Twitter, or forums. “Friends” in social networks are important, she said, because they are people we trust to help us make decisions. If someone is excited about your product, they’re going to tell their friends about it. You just have to make it easy for them to do so. The social networking and Internet dating events did occasionally cross over. We ate lunch with the president of ScientificMatch.com, which matches people based on DNA tests. Our unique odors are hard-coded to our DNA, he said, and we tend to be attracted by smell to those who offer more genetic variety and immunity to disease, increasing the health of our children. “Stop using deodorant,” he said, “you’re ruining the chemistry!” And we wondered briefly if we had attended the wrong half of the conference. —Jeff Sweat, Blog Editor June 22nd, 2009
Display for the Rest of UsYahoo! My Display Ads offers self-serve display ads
Yahoo! My Display Ads, a pilot program being launched this week, puts display advertising within reach of advertisers who were previously limited to search marketing. Advertisers can upload existing ads, or build their own from more than 700 templates. And, unlike traditional display, you can get started with as little as $30 a day. Display for people who like search Display can reach users at a different point in your sales cycle than search does—at the beginning of the purchase process, when they’re still open to multiple products, rather than further along when they’re looking for a particular product. Getting in front of someone with display ads when they’re in an open mindset can influence whether people search for you or not when they are ready to buy. According to a 2008 Specific Media study, people who saw a display ad for a product were 155% more likely to search for that product than those who didn’t. If you want to tie your display campaign to specific performance goals, though, Yahoo! My Display Ads lets you choose from two pricing models: cost per impression (CPM), the traditional display model, or cost per click (CPC), which is more like search marketing. With a cost per click model, you’re not paying for people to look at your ad—you only pay when your ad is clicked. Creatives for the non-creative types Once you build your ad, you can run it on the Yahoo! network as a non-guaranteed display ad. (Advertisers who are managed by a Yahoo! account team can also run their ads on other sites through the Right Media Exchange.) You can also select the demographic, geographic and content segments you want to target. (Keep in mind, though, that the more you target, the less potential traffic you may receive. We recommend starting broad and working your way smaller.) Our managed model also allows for additional targeting features such as behavioral targeting and ad scheduling. Not sure if this is for you? The best way to figure that out is to go to our demonstration site and check Yahoo! My Display Ads out for yourself. You can play with the ads and customize them any way you want before you sign up. If you want more information or are ready to get started, visit the Yahoo! My Display Ads home page or contact your account manager. Time to get creative! —Jeff Sweat, Blog Editor
June 18th, 2009
On the Right Foot3 choices you make when you start can affect you later
Many of our blog readers are marketers who themselves are settling into a starting position and getting ready to run—except, it’s not a 100-meter dash, but a longer race to increase traffic to their sites using Sponsored Search. And choices you make when you’re starting can affect you a lot farther down the road. So below we’ve put together a list of the three most important things to look out for when opening a new account. Those of you already speeding down the track should keep reading, because it’s not too late to go back and make adjustments. 1. Keyword selection You might be tempted to add every form of misspelling on your keywords…after all, people will make typos, right? However, with our system, this isn’t necessary. We’ll take the singular, non-punctuated, non-hyphenated, correctly spelled keyword without additional “noise” words (such as “a,” “the,” “of” and “for”) and automatically match it to common misspellings, singular/plural combinations and other variations. While you can add up to 50 keywords at account opening, you may want to limit your list to about ten very specific ones. Your goal should be to create a clear and targeted marketing effort that will pull in the customers who are looking for exactly what you have to offer, and to get a good return on your advertising investment. Learn more about selecting keywords here. 2. Getting creative You’ll also be asked to write a brief description for your ad. Not sure what to include here? You don’t have to be a professional copywriter to write a short ad (although you might consider hiring a professional if this truly isn’t your strength). Just think about the “four Ps” to help outline your unique place in the market:
Learn more about writing ads here. 3. Two ads are better than one Need more coaching? Our online Help section is also available 24/7 to provide further info, and live and archived webinars are available to walk you through account best practices. — Kastle Waserman, Communications Manager, Advertiser Solutions Photo courtesy of Flickr user Matthew Storz June 15th, 2009
Diving Deeper into TargetingWe answer the more advanced Q-and-A’s from our recent webinar Recently we shared five common questions we received at our March webinar on the slick new targeting features available to advertisers in their Sponsored Search accounts. Some of our attendees, however, lobbed some more detailed questions at the team, and we thought these equally worth of sharing with our blog readers. As Sir Francis Bacon (mmmm, bacon) famously said, “Knowledge is Power,” so beef up your targeting expertise with the collected knowledge below: Q.: Can geo-targeting and demographic bidding be configured through import (using a Yahoo! template, not an import of an AdWords campaign)? A.: The import feature has not been updated to include these new enhancements at this time. However, we are continually looking to update our products and services. We will forward this suggestion to our Product Development team for future consideration. Q.: Can you elaborate more on targeting by zip codes, city and DMAs? Can you run the same keywords in these campaigns simultaneously, and how does that affect the display of these keywords in the Yahoo! search engine? A.: Your positioning or quality score will not be affected if you use the same keywords targeted to different areas. Duplicates will only hurt you if you are targeting the same areas with the same keywords, since you are then essentially competing with yourself. Q.: Let’s say I had a ad group bid of $0.20, a keyword bid of $0.10, and ad scheduling bidding set to a 20% premium. Would my actual CPC be 20% over the ad groups bid or 20% over the keyword bid? A.: In this scenario, your cost-per-click would be 20% above the keyword bid, not the ad group bid, because a keyword bid overrides an ad group bid. Q.: Do you recommend reducing your standard bid across the board when you add a premium to specific times of day? A.: That’s a decision each advertiser must make; however, either way you’ll want to make sure that you continue to at least meet the minimum required bid for a keyword before adding a premium to it for specific dayparts. If you do not meet the base minimum bid for a keyword, ads for that keyword will not be displayed, even if you add a premium. Q.: If a user has an unknown IP address, will they see my geo-targeted ads, or will they be blocked from seeing them? A.: Users with unknown IP addresses will not see ads from advertisers using geo-targeting on the keyword relevant to the user’s search term, unless we know their location based on user data. However, users could still see ads from ad groups or campaigns not using geo-targeting. If you want to see and hear the entire targeting webinar, visit our Webinar Archive and click on the link for “Enhanced Targeting Capabilities.” — The Team June 8th, 2009
Shopping in a RecessionTough times mean a savvier consumer—and opportunities for you Remember when you bought your first new car? Before you signed that contract, you probably did some serious research to help you decide where your dollar would be spent best. Well, research is showing that consumers in today’s recession aren’t just reserving their scrutiny for big-ticket items, they’re looking closely at just about everything they purchase—especially if they purchase it online. In a new report, “E-Commerce in a Recession: The Impact on Consumers and Retailers,” eMarketer says that online research has become more important in e-commerce. “These consumers honed their Internet research skills during the 2008 holiday shopping season when, in search of savings and memorable gifts, they deftly moved between sites and tried different online shopping tactics,” the report says. It quotes a comScore study that shows that two-thirds of respondents used Internet research to shape their buying decisions during the last holiday season, and that 50% felt research was more important than it was the year before. Interestingly, just as online research has gone up, US retail e-commerce sales have slowed, albeit just slightly. After years of double digit growth rates, US ecommerce sales (excluding travel) grew by only 4.6% in 2008. So what does all this mean? Consumers are getting smarter about how they shop online. And as consumers grow more savvy about online shopping, e-tailers need to get savvy right along with them. In doing so, they can increase their appeal to shoppers who are becoming more and more aware of the best ways to save online. So what can advertisers do to keep up with consumers? Here are a few steps you can take: Lower your prices Give them coupons Coupons were a powerful incentive for users even before our current economic crisis, but they become even more sought after as belts tighten. If you offer coupons, be sure to let your users know in your ads. And if you don’t, consider making them available. Offer free shipping If you offer it, be sure to call it out. Be careful to mention any caveats you may have, such as a certain amount users must spend before qualifying for free shipping. While a qualifying dollar amount may not deter users, not finding out about it until the items are in their shopping cart may. Help them with their research Though we’re in the midst of a recession, online e-tailers have a unique opportunity to reach customers who may be spending a little less, but who are more eager than ever to spend smart. They’re looking for the deals you have, so now more than ever, make sure they can find them. —Noah Belson, Content Quality Analyst June 2nd, 2009
Rejecting Rejections5 rules to help your ads pass scrutiny In terms of universal dating turn-offs, talking about an ex on the first date probably ranks in the top three. This is followed closely by chewing with your mouth open, obsessively texting your friends, and hints about your monthly income. The good news is that abiding by the simple “rules” of the dating game can be relatively pain-free. We’ve collected our own list of do’s and don’ts, specifically related to editorial submissions (which each consist of keyword + ad copy + landing page). Brush up on your search marketing savvy and you reduce your chances of rejection: 1. Tell the truth To avoid this unappealing rejection, make sure that your brand keywords either a) represent a product you actually sell or b) represent non-competitive information on your landing page—stuff like news about the brand in question, unbiased reviews, or commentary. 2. Be prepared for popularity Here’s the potential problem: If you’re submitting a lot of new URLs, or you’re a first-time advertiser, our crawler will hit your site quite a bit. And if your site can’t handle the volume, the crawler will think it’s broken, and your submission(s) will be either rejected or routed to our editorial team for human review. Best way to avoid this: Anticipate these hits in advance, and be prepared. 3. Set expectations up front 4. Don’t be coy 5. Follow through The dating world may be treacherous, but creating solid Sponsored Search campaigns need not be. Follow these “big five” suggestions above, and you could be sealing a lot of new customer relationships more than a kiss. — Malin Kennedy, Senior Manager, Advertiser Experience May 28th, 2009
Any Excuse for a PartyWriting ads for these unknown holidays could help get more clicks Some holidays are obvious, such as Father’s Day. But just because they don’t make a card for it, doesn’t mean that some lesser known, slightly more…unconventional events couldn’t also be beneficial to certain advertisers. As it happens, there are a ton of nationally recognized events that never make it onto your desk calendar. Each year Congress and other groups designate certain dates to promote their industry or cause. Father’s Day, for instance, was designated by President Lyndon Johnson as the third Sunday in June. It’s the biggest June holiday, but far from the only one. For example, did you know that June is also National Bathroom Reading Month? Or that June 26 is Ugly Dog Day? Or that June 11 to 14 is Superman Week? Well, if you run a bookstore, dog grooming service or comic book site, you probably should. These events may not make national news, but they’re certainly of interest to specific advertisers and as such, those advertisers may want to consider creating ads tailored to these events. They’re a great way to grow your account, because they’re highly relevant, interesting and, let’s face it, downright fun. Here are some of the other unconventional dates in June, as well as an example of the type of business that might potentially capitalize on them:
Not every unconventional holiday has obvious related advertisers. For example, if you can find advertisers who may be able to capitalize on these events, by all means, let us know:
While some of these have no obvious commercial potential (although I have my hopes up for Carpenter Ant Awareness Week), some could be a great reason to launch a search campaign that serves as a fun, new way to reach customers. And that could help explain why June is National Smile Month. — Colin Kingston, Listings Editor May 26th, 2009
Fatherly AdvicePutting the “Pop” back into your Father’s Day ads Oates. Tonto. Robin. Father’s Day. What do all these things have in common? Well, they’re all overshadowed by slightly more famous counterparts. Oates had Hall, Tonto had The Lone Ranger, Robin had Batman and Father’s Day… has Mother’s Day. But despite the second-banana status they share, they’re all celebrated in their own way—and Father’s Day is no exception. According to a 2008 survey conducted by BIGresearch on behalf of the National Retail Foundation, consumers expected to spend roughly $9.6 billion on Father’s Day gifts. The average person expected to spend $95.54 on the 2008 holiday, which isn’t small potatoes. So apparently consumers do care about The Old Man, and they’ll certainly be grabbing gifts for the 2009 Dad’s Day. While we can never deliver stern but supportive homilies like Mike Brady did, we hope you’ll consider these tips as you prepare your campaigns for Father’s Day gift shoppers: 1. Be specific, when warranted 2. Sell products, not good feelings 3. Make it all about Dad 4. Brag about your “value-adds” 5. Take your best shot So while Father’s Day may get second billing to Mother’s Day’s, the numbers show that the June holiday is a superstar in its own right. Before the dutiful sons and daughters start their shopping experiences, review your ads and get them ready for Dad’s day. You might even help dads avoid the infamous necktie or bottle of aftershave. — Noah Belson, Content Quality Analyst Photo courtesy of Flickr user Chris Willis |
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